Where to play
Germany
Bremen
Munich
Nuremberg
ONLINE SZABADULÓSZOBAOnline
Hungary
Budapest
Debrecen
Austria
Bürs (Vlbg)
Graz
Klagenfurt
Linz
Salzburg
Vienna
ONLINE SZABADULÓSZOBAOnline
United Kingdom
Manchester
Frequently Asked Questions
146,000
Game
580,000
Player
7,000,000
Escape minute
8,000
Teambuildings
Live-Avatar Online Escape Room
HOW DOES IT WORK?
The live-avatar online escape room gives you the opportunity to try the new generation of escape games - without leaving your home. The Live-Avatar Online Escape Room brings you and your friends an unlimited experience of getting together without violating the social distancing principles. Connect online and you will immediately find yourself in the escape room of your choice. We will have a game master on site who will act as your eyes and ears, she/he will follow precisely your instructions to walk around the escape room and with the help of a webcam, you will see exactly the same settings as her/him. Find clues, figure out the connections and solve the puzzles. You will need a strong team and members will join the game online to work together as a team to face the challenges of the escape room. Get ready for the unexpected and experience this fun adventure!
WHAT DO YOU NEED TO PLAY THE GAME ONLINE?
To play the game, you will need first of all good Internet connection, as well as a device with a camera and microphone (this can be a PC, laptop, tablet or smartphone). - The game will be activated by the game master about 10 minutes before the start, after this you can log in - Best to use a headset so that you and your teammates are not distracted by external sounds - The game can also be played on a phone, but a PC or laptop provides a better experience thanks to the larger screen - If you have several types of internet at home (wifi / 4g / cable) be sure to use the best quality for the game, as the streaming means a lot of data traffic
HOW MANY PEOPLE CAN PLAY AT THE SAME TIME?
The ideal number of players is 2-6 people.
WHAT KIND OF INTERNET DO I NEED FOR THE PLAY?
The faster the better. With a connection that allows uninterrupted video chatting, the game will also run smoothly. Due to the high data traffic, it is worth connecting through wifi rather than mobilnet.
I DON'T HAVE A WEBCAM. CAN I PLAY WITHOUT IT?
Yes. Your own webcam only there to broadcast you to the other players during the game. It's easier to communicate with, but you can enjoy the game without it.
CAN MORE PEOPLE PLAY ON ONE EQUIPMENT OR PHONE?
If you are at the same place, of course. On the other hand, live-avatar online escape rooms also give you the opportunity to play with your distant acquaintances and friends.
DO I NEED TO INSTALL ANY SOFTWARE FOR THE GAME?
Yes, please download "Zoom", a free video-conferencing software through the following link: Download Zoom
HOW MUCH IT TAKES TO PLAY AN ONLINE GAME?
An online game takes 60 minutes to play.
HOW CAN I PAY?
You have the option of paying with Sofort Banking or PayPal.
Basic game information
WHAT IS AN ESCAPE GAME OR ESCAPE ROOM?
An escape room or escape game is a unique experience for small teams. You have limited time to solve a series of logic puzzles to complete your mission or to be able to exit the room. Our game masters provide you with a special story and a mission that creates a truly immersive experience and they also provide you with hints during the game if you run out of ideas. This new form of entertainment is fun for everyone who wants to put themselves to the test and is suitable for all ages between 14-99.
WHO IS IT FOR?
It's for anyone open to new, innovative forms of entertainment and excited about taking on new challenges! At Exit the Room the fun is guaranteed! Friends, families, colleagues and groups of students all equally have a great time in our escape rooms!
WHAT IS THE MINIMUM AND MAXIMUM TEAM SIZE? WHAT IS THE IDEAL TEAM SIZE?
The minimum is 2 people and the maximum is usually 5 or 6, but it is based on room size and it differs in every city. You will be able to check the maximum allowed team size when selecting a room and a ticket during the online booking process. We recommend that you try and assemble a team of 5 or 6 people to maximize the fun and to get the best value. Also keep in mind, that the fewer you are, the harder it gets to solve the puzzles and to get out in time.
WE ARE MORE THAN THE ROOMS MAXIMUM CAPACITY. CAN YOU MAKE AN EXCEPTION IN THIS CASE?
Our room capacities are calculated based on the room sizes in order to maximize fun and to keep things safe. We suggest, that in case your team is over the limit you play in two different rooms at the same time to get the most out of this unique experience.
WHAT IS THE MINIMUM AGE REQUIREMENT?
The minimum age requirement to play at Exit the Room is 14 years. Players below 14 years of age can play too, but only with parental supervision.
I WOULD LIKE TO BRING KIDS WITH ME. WHAT IS THE RECOMMENDED MINIMUM AGE?
We can only allow children above 14 to play without parental supervision, but you can bring younger children with you. Although please keep in mind, that our games have complex puzzles and children under 10 might not enjoy them.
WHAT ARE THE OPENING HOURS?
Click here and check out the opening hours and free appointments.
CAN WE COME OUTSIDE OPENING HOURS?
If you plan to book more than one game during the same time slot or if you would like to make reservations for a teambuilding event we can make that happen, but this requires some planning in advance. Please get in touch with us on our teambuilding page here.
ARE THE GAMES SCARY?
No, not at all! Our goal is to create an awesome and fun experience for all ages. You enter the room, the clock starts ticking and you get lost in your imagination. You start solving puzzles in order to be able to complete your mission or escape the room. The Zombies and stuff won't bite :)
HOW BIG ARE THE ROOMS? WILL I FEEL TRAPPED?
They vary pending the room you choose and the city, but usually around 10-20m2
CAN WE PLAY IN ENGLISH?
Sure! Our games don't require any language skills but our game masters can give you hints in English if it's needed.
CAN I COME WHEN I'M PREGNANT?
Yes, our rooms are totally safe even if you're expecting! You won't need to use force and our rooms are not scary at all. Come and we promise you'll have a great time!
CAN WE BRING A BABY WITH US?
Yes, we'd love to have you, but we don't have the capacity to babysit your child and we don't have any child play areas either, so keep that in mind when bringing your little darlings.
CAN I BRING A DOG?
Yes, sure, but please be prepared to take care of your dog on your own and bring a muzzle to ensure the safety of other players.
WHAT CLOTHES SHOULD I WEAR?
You're free to wear any casual clothing you like. You won't need to use force, but you should be able to move or bend down with ease.
CAN WE HAVE A BIRTHDAY / BACHELOR / BACHELORETTE PARTY AT EXIT THE ROOM?
Yes, sure! You will have a great time, but please keep in mind that due to safety reasons we can't allow players under the influence of alcohol or drugs to participate. These players will be asked to leave the game and we will not be able to give you a refund.
CAN WE EAT OR DRINK AT THE STORE?
Yes, you're free to bring anything with you, but at the moment we don't offer food or drinks at the store.
I AM A WHEELCHAIR USER. IS IT POSSIBLE FOR ME TO PLAY?
Of course! Accessible playing is possible in following rooms:

- Graz: Zombie, Time Warp, Prison
- Klagenfurt: Madness, Prison, Voodoo School
- Linz: Prison, Zombie, Time Warp
- Salzburg: Madness, Zombie, Prison
ARE WE REALLY CLOSED IN THE ROOM?
No. Doors are never locked. In the unlikely event of a blackout they open automatically.
HOW DO YOU GUARANTEE THE PLAYERS' SAFETY DURING THE GAME?
We always take extra care of our players. A Closed Circuit Camera System, panic buttons, a fire alarm and extinguishers are provided for your safety.
CAN WE PLAY IN TWO ROOMS AT THE SAME TIME?
Simultaneous escaping is only possible if you are playing the first or the last game that day. In any other occasions please wait 15-30 between the two games.
IS THE GAME FREE UNDER A CERTAIN AGE?
Escape games are free for children under 6.
Reservations, payments, changes, canceling
HOW CAN I BOOK A GAME?
You can book your game easily in a few minutes on our website. Just click "booking" at the top menu, select your appointment, your room and the number of players you'll be coming with and after adding your contact information your booking is complete! It's as easy as 1,2,3. :)
DO YOU ACCEPT WALK-INS?
Our games our extremely popular and usually we're booked for weeks in advance. Because of this at the moment we usually can't accept walk-ins! Click here and book an appointment in less than 3 minutes!
HOW CAN I MODIFY MY APPOINTMENT?
You can modify your appointment, if there is still at least 24 hours left, but this requires paying an administrative fee.
  • - If you have more than 5 days left before your game you can modify the appointment for a 10 EUR fee.
  • - If you have less than 5 days left before your game you can modify your appointment for a 30 EUR fee.
  • - We're sorry, but if you have less than 36 hours before your game we can't modify your appointment.
Please contact our customer service here, and send us your booking number and the desired date and time and we're happy to help you out!
HOW CAN I CANCEL MY APPOINTMENT?
You can cancel your appointment, if there is still at least 24 hours left, but this involves paying an administrative fee.
  • - If you have more than 5 days left before your game you can cancel the appointment for a 10 EUR fee.
  • - If you have less than 5 days left before your game you can cancel your appointment for a 30 EUR fee.
  • - We're sorry, but if you have less than 36 hours before your game we can't cancel your appointment.
Please contact our customer service here, and send us your booking number and we're happy to help you out!
HOW CAN I MODIFY THE GAME I BOOKED?
You can change your room, if there is still at least 24 hours left, but this involves paying an administrative fee.
  • - If you have more than 5 days left before your game you can change your room for a 10 EUR fee.
  • - If you have less than 5 days left before your game you can change your room for a 30 EUR fee.
  • - We're sorry, but if you have less than 36 hours before your game we change your room.
Please contact our customer service here, and send us your booking number and we're happy to help you out!
I WAS UNABLE TO FINISH THE BOOKING PROCESS. WHAT SHOULD I DO?
I WAS UNABLE TO FINISH THE BOOKING PROCESS. WHAT SHOULD I DO? If you were unable to finish your booking, then all you have to do is try and start again. Select and book the desired appointment again and that's it! If the problem still exists please contact us here.
THERE WAS A TECHNICAL ERROR DURING THE BOOKING PROCESS. WHAT SHOULD I DO?
If there was an unexpected error on our site, then please try to book your appointment again. If the problem still persists please contact our customer service here
I DIDN'T RECEIVE A CONFIRMATION EMAIL OF MY BOOKING. WHAT SHOULD I DO?
We send a confirmation email after every booking. If you haven't received this after a few minutes, then first please check your promotion code and your spam folders, if you still can't find it there, then please contact our customer service here
I WAS UNABLE TO FINISH PAYING WITH PAYPAL. WHAT CAN I DO?
You'll receive an automatic email from us shortly and you'll be able to retry and finish the payment using the link inside that email. If it still doesn't work, then please contact our customer service here
Coupons, vouchers and gifts
HOW CAN I BUY A TICKET AS A GIFT?
The easiest way to buy a gift voucher is through our website's "voucher" menu. You can choose from many different designs suited for most occasions. Go with a digital voucher, pay online and receive your gift card within minutes of your purchase. You can also select a printed gift voucher, which can be ordered online and paid for in our store. You can also walk into our store and buy a gift voucher from our game masters. Please note, that we only accept cash in our stores!
CAN MY VOUCHER EXPIRE?
Basically your voucher is valid indefinitely. So you do not have to worry about a possible expiration date!
HOW LONG IS MY COUPON/VOUCHER VALID?
Basically your voucher is valid indefinitely. So you do not have to worry about a possible expiration date!
I HAVE PURCHASED A TICKET OR RECEIVED A TICKET AS A GIFT, BUT I CAN'T REDEEM THE CODE. WHAT SHOULD I DO?
We're happy to help you! Please contact us here
MY TICKET IS ONLY VALID FROM MONDAY TO FRIDAY. CAN I COME ON THE WEEKEND?
Sorry, but you can't. If your ticket can be upgraded, then our system will offer you an upgrade during the booking process.
I BOUGHT A TICKET, BUT I WANT TO BRING AN EXTRA PERSON. CAN I DO THAT?
Yes, sure! You're welcome to bring an extra, but you'll have to pay 10 EUR for each additional person. Please don't forget to check the maximum room capacity in advance!
I DIDN'T RECEIVE MY DIGITAL GIFT VOUCHER AFTER THE PURCHASE. WHAT CAN I DO?
You'll receive an automatic email from us shortly containing your digital gift voucher. Please wait 5-10 minutes and don't forget to check your spam folder. If you still didn't receive the email, then please contact us here and we'll help you out!
CAN I USE ONE VOUCHER FOR MORE ROOMS?
Unfortunately, no. One voucher can only be used for one room.
WHAT ARE THE PAYMENT OPTIONS?
If you are buying a voucher, you can pay by bank transfer, through Sofort Banking or with PayPal.